TECH SUPPORT HOTLINE: Call 253-220-7022 to troubleshoot your machine.

Service

Since 1986, Visions has been Seattle's leading coffee equipment service provider.

Our experts offer the fastest service response time whether it's bringing your equipment to Visions HQ or scheduling a tech or team to handle maintenance or repair at your location. Visions' trained technicians not only install and maintain equipment but advise and consult on any commercial equipment or technical aspects of a cafe.

We are no longer accepting walk-in machine service. You need to schedule your service ahead of time.

To schedule your machine for service, please select an option below!

Service Rates

*Minimum 1 hour charge per service. Prices are subject to change.

In-House Service Drop off at our HQ in SODO.	Field Service Service at your location.	Travel Rate 30 miles minimum billed round-trip.
$135/hour	$135/hour	$135/hour
Schedule Your Service Now	Schedule Your Service Now	(Billed in 15 minute increments)

In House & Field Repair

Coffee equipment acting up, needing some routine maintenance scheduled? Better to let us know sooner rather than later to avoid impeding the important flow of caffeine whether in your busy cafe or in the comfort of your home!

Not only do we carry a readily available stock of parts at all times, but we also work directly with a range of manufacturers that allow quick turnaround for any parts that may need replacing.

We're here to help you make the best of your investment in coffee - we got you!

Preventative Maintenance

Preventative Maintenance (PM) is a standard industry service that ensures the wellbeing of your equipment and barflow. The objective is to prevent emergency situations from surfacing by replacing a general set of parts based on parameters given by the manufacturer.

Typically these are scheduled in a cadence of every 3, 6, 9, or 12 months depending on the volume of drinks your location handles.

This maintenance can be scheduled as a solitary service, however we highly recommend scheduling this on a rolling basis with our Preventative Maintenance Program that matches your individual location's needs and allows for discounted rates upon sign up with a minimum of two services a year.

If you are interested in signing up for a PM Program, email service@visionsespresso.com with details on all the equipment you would like included.

We recommend including all coffee equipment to ensure the entire barflow is performing at the same capacity (i.e. espresso machine, espresso/ bulk grinder, coffee brewer, water filtration, etc). Once we have this information, we are happy to put together a curated custom quote for your needs. If you have any questions, please let us know. We’re here to help!

Machine Installation

Have a sweet new set-up that you’re looking to get installed or upgraded? With our curated installation checklists, we ensure each step of the way is completed correctly to make the process efficient and comprehensive!

We're happy to help put together and coordinate the best equipment for your budget, workflow, and specific needs. Feel free to contact us with any questions!

Hours of Operation:
Monday - Friday (8:00AM - 4:30PM)

Email:
service@visionsespresso.com

Phone:
206-623-6709 opt. 2

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