VISIONS RETURN POLICY

Parts:

If you want to return parts that you ordered, you can do so within 30 days of placing your order as long as the parts are unused and in their original packaging. You'll need to cover the cost of shipping. To start a parts return, click here.

Equipment:

If you need to return equipment, you must do so within 30 days of receiving it. Heavy equipment like espresso machines and large brewers that require palletization must be returned unused and in their original packaging. Please note that all equipment returns will be subject to a 20% restocking fee. The customer is solely responsible for return shipping charges. Unfortunately, custom orders cannot be canceled or returned. To start an equipment return, click here.