Purchased accessories, coffee tools and related can be returned unused and unopened within 30 days of receipt. Equipment purchases cannot be returned, please always ensure you have ordered/purchased the correct item, with special attention to dimensions, electrical and plumbing specs if applicable. (Case packs or bulk purchases of any product will be non-refundable).

Accessory Returns (within 30 days) are Easy & Free:

Email us at shipping@visionsespresso.com for a Return Authorization Number. We will email you a return shipping label at no cost to you. Please package items carefully to ensure a safe return.; we cannot be responsible for lost or damaged merchandise. (No Cost Return shipping is not available to wholesale or international customers.) Your return will be processed once it has been received at our warehouse in Seattle.

WARRANTY

Espresso Machines - Unless otherwise stated by the manufacturer or Visions, all new commercial espresso machines come with a one year non-wearing parts only warranty.

1. Warranty duration is 1 year from the date of purchase.
2. Covers parts required to remedy and defects in materials and/or workmanship only. Visions Espresso will repair or replace parts that we determine to be defective. This warranty does not cover parts damaged by accident, abuse and/or improper use of equipment such as operating equipment using inadequately filtered water or the operation of the machine without adequate water. All espresso equipment requires the use of a regionally appropriate water treatment system for optimal performance and reliability. The warranty does not cover parts commonly subject to wear and tear.
3. Transport is the responsibility of the customer. Therefore, avoid damages with all returns by correct packing and insurance.
4. The equipment may only be opened for cleaning purposes in accordance with the Operating Instructions.
5. This warranty does not cover damages which have occurred through: Improper usage, improper maintenance, lack of servicing, usage for purposes other than those intended, incorrect installation, incorrect voltage, breakage, poor water quality, natural wear or for reasons beyond our sphere of influence.
6. In order to maintain the warranty, only original spare parts and accessory parts may be used.
7. Equipment purchased from Visions can only be worked on by a Visions Technician unless otherwise stated by Visions. The warranty does not cover costs resulting from repairs conducted by non-authorized personnel.