JULY 2022

SERVICE MANAGER

Job Type: Full-time
Starting Pay: $60,000 per year Pay Type: Salary + Benefits

Visions Espresso in downtown Seattle are looking for a Service Department Manager to lead our team of experienced Service Technicians, manage key accounts and work closely with the Service Department Coordinator. The new Service Manager will lead an established coffee equipment service department that has been a staple of the Pacific Northwest coffee world for over 30 years.

This position requires high-level personnel management experience, corporate service contract negotiation and extensive knowledge regarding commercial coffee equipment repair. It will be key to encourage skill development in our Techs, lead by example and support complex Technician scheduling. The Service Manager must display grace under pressure, attention to detail and exemplary customer service skills. He or she must also be meticulously organized, have excellent follow-through and handle a wide range of technical and service related inquiries daily.

The ideal candidate will have a background managing a Coffee Equipment Service Department or as a lead Tech for an established company. Some Service Managers from similar fields could be quality candidates, possibly from automotive, plumbing, electrical or construction. Our techs cover Washington State with emergency and scheduled service support along with a full in-house repair schedule.

Requirements

• Act as primary contact and facilitator for corporate and key accounts, service contract negotiation and

  administrative management. Scheduling is handled via paperless dispatching software (Field Service) and is

  among the areas run by our Service Department Coordinator.

• Oversee the Parts Manager and Parts Department, ensuring MOQ’s, margins, stock levels and inventory

  management are all run correctly and accurately.

• Manage all service work performed by reviewing and approving service invoices, “work-done” descriptions

  and in-house bench tests. A focus on coaching technicians as appropriate toward success based on

  company goals will be key.

• Manage the tech team’s productivity, efficiency, and quality of service. Handling annual reviews and

  seamlessly meshing with our long-term established staff will be critical.

• Partner with the Sales & Marketing Departments to sell service, preventative maintenance, filtration

  programs, equipment, accessories and schedule installs of new equipment.

• Grow sales within the Service Department through increased market share, maximized service opportunities

  and furthering equipment vendor (third party dispatch) relationships. Overall sales growth should meet or exceed predetermined goals. Department results will be used to calculate a year-end performance incentive plan.

  The Service Manager position is a salaried full-time position with a Monday through Friday schedule, 8am - 5pm, or a similar schedule with varying start and end times depending on department needs.

  Benefits:
  Visions Espresso Service is a family owned and oriented company. We offer a supportive work environment, 50% contributions to a company health, dental and optical insurance, participation in a 401k plan and paid time off. We offer an employee discount on merchandise and all the specialty coffee you can drink prepared in a world class training center.

  About Visions:
  Visions Espresso Service has led the coffee industry with cafe build consultation, equipment sales, competition training and equipment service for 35+ years. We have an extensive wholesale program, a coffee education and training team and a large-scale service department for both in-shop and field service equipment repair. We are a great team of coffee industry professionals who are passionate about supporting the coffee industry, all from our beautiful SODO headquarters in Seattle.

SERVICE TECHNICIAN

Job Type: Full-time
Starting Pay: hourly DOE + benefits