Policies
Please allow up to 3 business days to process and ship your order. All orders will be shipped via UPS ground unless specified otherwise. For rush orders (next-day, 2-day, etc.) please call 1-800-277-7277 and speak to one of our representatives. A packaging/materials fee for delicate or over-sized items may apply and will be added to the actual shipping cost. Back-ordered items will be shipped seperately unless directed otherwise by the customer. (A second shipping charge will apply.)
There is no warranty on any breakable items unless specified by the maufacturer. Visions is not responsible for breakage. Damages caused by shipping must be reported within 48 hours to receive credit or replacement. All packing materials and damaged items must be kept for inspection purposes. If these requirements are not met then Visions can not guarantee positive results. Please call if you have any questions.
We accept Visa, Master Card, American Express, and Discover cards. International orders must be paid in full via wire transfer prior to shipping.
If you are not satisfied with your purchase, contact us within 30 days of the order date to receive a refund on the product total*. A 15% re-stocking fee will be added after 30 days.
Special Orders are welcome. All Special Orders are non-refundable and require a 50% deposit for orders over $100. Special Orders generally take longer to process and may include additional charges.
Please call us at 1-800-277-7277 if you have any questions or concerns.
Thank You!
* Refund excludes shipping charges and does not apply to equipment purchases. All machine or equipment orders subject to a re-stocking fee of up to 20%.
Terms Of Use
This privacy statement is applicable to visionsespresso.com.
Visions Espresso Service Inc.’s policy is to respect and protect the privacy of our users.
Visions Espresso Service and its internet partners (hereafter collectively referred to as “Visions Espresso Service”) do not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the creation of on-line customer accounts and catalog requests.
Personally identifiable information on individual users will not be sold or otherwise transferred to third parties. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from Visions Espresso Service. Further, notwithstanding any opt out of promotional information by the user, Visions Espresso Service reserves the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected.
Visions Espresso Service may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Visions Espresso Service’s rights or property, other www.visionsespresso.com users, or anyone else that could be harmed by such activities. Visions Espresso Service may disclose user information when we believe in good faith that the law requires it.
Users also should be aware that non-personal information and data may be automatically collected through the standard operation of Visions Espresso Service ' internet servers or through the use of "cookies." Cookies are small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a user's system and damage files. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. Users should be aware that Visions Espresso Service cannot or does not control the use of cookies or the resulting information by advertisers or third parties hosting data for Visions Espresso Service. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies may be necessary to provide the user with certain features (e.g., customized delivery of information) available on www.visionsespresso.com.
Upon request, Visions Espresso Service will allow any user to "opt out" of further promotional contacts at any time. Additionally upon request, Visions Espresso Service will use reasonable efforts to allow users to update/correct personal information previously submitted which the user states is erroneous to the extent such activities will not compromise privacy or security interests. Also, upon a user's request, Visions Espresso Service will use commercially reasonable efforts to functionally delete the user and his or her personal information from its database; however, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions. The foregoing policies are effective as of April. Visions Espresso Service reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
By using this site, you signify your assent to the The Visions Espresso Service Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of www.visionsespresso.com following the posting of changes to these terms will mean you accept those changes.
